Water Doctor Plus LLC

What's the best central water softener system out there?

Without a doubt there are a lot of good water softener's on the market today.

One thing that makes one better than another is the company that you purchase it from. You should be very careful about selecting your water softener company.

For example, does your purchase price include installation? Does the company selling it provide repair service on the product that they sell? Is there a warranty on this product? Has this company been in business very long? Do they have references that show their customer satisfaction rate is acceptable?

In my 33 1/2 years in the water treatment business I have seen many people left out in the cold as it were. After they purchased their water softener they found out that they had to pay extra for it to be installed.

One experience that I know of is a homeowner in Lee's Summit, MO purchased a water softener from one of those big box stores. It cost him over $400.00 to have it installed. I was called when the machine was not providing soft water and not using any salt.

I was asked to inspect the installation to see if it was done correctly and figure out why it was not working.

I found that when the water softener was plumbed in, it missed the master bathroom, a very important area. Looking closer, the water line had been cut and a "T" put in the hard water line that sent water into the water softener. That same water line continued and supplied hard water to the water heater. The plumber then brought the water out of the water softener and tied it back into the cold water line going into the water heater. Needless to say this water softener was never going to work or give the homeowner soft water.

The homeowner asked me how the machine should be plumbed in to give them soft water. I explored the homes plumbing and made a recommendation of how I would have installed their machine so it would work and give them the soft water they wanted in the first place.

After calling the store that he purchased the unit from, the store supervisor came to the home with the plumber that installed the water softener. While they were at the home, the customer called me on the phone and asked if I would explain to the plumber just how it should be connected to the plumbing. After some time of explaining to the plumber what he should do, he finally made the connections necessary. Even after he made the corrections, he still did some things that were not necessary, but even with that, the water softener now works.

The moral of the story is, a cheap water softener is not necessarily a good deal after you factor in all the extra expense not to mention the stress.

If you would like to avoid an experience like this, please give us a call and we will be happy to answer any questions you might have. We will also will come to your home and give you a free estimate and show you the very latest in water treatment systems available on the market today.

You can reach us at: (816) 524-4100, (660) 747-3421 or (800) 456-1016